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* For more users contact us to find out about our custom pricing.
** Your subscription must include at least this many seats.
*** Only available for new accounts[/vc_column_text][vc_column_text]

FREQUENTLY ASKED QUESTIONS

If you cannot find an answer below, please contact us.

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”How do I sign my organization up for an account?”]While we would love to throw the doors wide open and let in the world, these are still the early days of Prodmentum. We have to manage signups closely to make sure all our clients have an optimal experience. That is why at this time we are having interested organizations contact us directly.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”Is Prodmentum easy to use?”]We think so! Our users have told us it is. But why don’t you schedule a demo to find out for yourself?[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”Can I try Prodmentum before I pay?”]We offer a 14 day trial period with every account. So that means when you sign up, you won’t be charged until the 14th day and can cancel at any time during the trial.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”Do you provide any training?”]We can provide some video training to clients, but we really hope our applications are easy to use and that you won’t need too much of this.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”Do you provide any consulting services to help set up my account?”]Yes! We can provide some consulting services to help you and your community think about your strategy for using Prodmentum.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”How do I purchase more seats?”]When you sign up, you pay for a certain number of seats. You can go in and add more seats any time and your bill should be adjusted retroactively.

[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”Is there a minimal number of seats required?”]Yes. In order to cover our basic costs for setting up and hosting an account without any advertising, we require a starting number of seats as a bare minimum.

[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”Do you provide support?”]There is a support center in our application that you can use to find articles and insights. You can also contact our agents for support through our integrated ticketing system.

[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”Do I need a credit card to sign up?”]Yes, but you won’t be charged until the 14 day free trial is complete. If you cancel any time before that period completes, you will be charged nothing.

[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”Will my data be secure?”]Yes. We encrypt our website in SSL and all uploads and download locations are encrypted with private URLs.

[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”Do you provide refunds?”]If you cancel within 30 days of signing up, we can provide a refund in most circumstances.

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